Shipping Guidelines, Mail Orders, & Returns
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Shipping Guidelines | Updated June 8, 2020
COVID-19 SHIPPING INFORMATION
OVERNIGHT SHIPPING ONLY for all perishables, some of which are vaccines and prescriptions until further notice. Same day shipping only on orders placed before Monday 11 AM CT and Tuesday 11 AM CT. Orders placed after Tuesday 11 AM CT will be shipped the following Monday. Overnight vaccine delivery money-back guarantee has been suspended by FedEx and UPS, Vet Medicines for Less third party carriers, due to the significant delivery changes experienced from the impact of COVID-19. Local, State, and National Government are updating daily work and travel restrictions during this critical period which have affected third party carriers ability to timely deliver or complete delivery on any product shipment, expedited or standard.
Ground delivery is also experiencing delay in product delivery.
As of April 25, 2020, Vet Medicines for Less is unable to guarantee timely delivery or completed delivery on any product shipment, expedited or standard. Vet Medicines for Less will not reimburse you for any delayed, damaged, or unable to deliver products and there is no money-back guarantee for shipping fees at this time. We will continue to fulfill your orders and ship products during this critical period.
When will my order be processed?
Most orders, regardless of shipping method, placed after 11 a.m. Central Time (CT) will be processed the following business day. Currently, we are not able to process orders on Saturday and Sunday.
What carrier services does Vet Medicines for Less use?
Vet Medicines for Less contracts with the following carriers:
The Overnight Shipping option is limited to Standard Overnight services only, and excludes First and Priority Overnight services. This means that only business days (Monday-Friday) are used in calculating transit times. Saturday delivery is available in certain, but not all, areas for an additional fee. If Saturday delivery is desired, please call Customer Service at 855-271-3880 to complete your order.
Once my order has processed, when will it be shipped?
FedEx SmartPost, Please allow 4 -7 business days for delivery.
What are the terms and conditions of Vet Medicine for Less's $75 Free Shipping Offer?
VetMedicinesforLess.com offers free shipping on qualifying orders of $75 or more within the contiguous United States. Certain items marked free shipping, perishable, drop ship, special order, and orm-d are not included in the $75 total. A handling fee of $1 applies to all orders. Oversize fees are listed on product page. Call for drop ship fees. Express delivery is available upon request. Perishable items can only be shipped overnight. Other restrictions may apply. Call Customer Service at 855-271-3880 for shipping quotes or if you have questions about shipping your order.
I've ordered a vaccine or other item that requires a cooler (refrigerated products). What do I need to know?
We recommend all refrigerated products ship via Overnight, using the following guidelines:
I ordered a prescription for my pet. Is it returnable or refundable?
All prescription items are Non-Returnable and Non-Refundable. Prescription items can only be shipped within the 50 states. Please allow an additional business day for processing of prescription items. If other items are included in the same order as a prescription item, the prescription item will ship separately.
What is an oversized item?
Any item that weighs over 8 pounds is considered an oversized item. Orders containing oversized items will be assessed a $4 oversized fee per item. Orders containing oversized items must ship via ground service. Second day and overnight service is unavailable for oversized items.
What are Dropship items (items shipped directly from the manufacturer) and how are they handled?
Items marked as "Ships directly from manufacturer", must be ordered over the phone with a customer service representative. Shipping costs for drop ship items vary by manufacturer and/or distributors and subject to change.
What is the handling fee?
Effective June 13, 2011, each order processed through VetMedicinesforLess.com will be subject to a $1 handling fee. This fee covers rising fuel costs and will be applied to the shopping cart upon checkout.
What other information is important for me to know?
Shipping Locations | Multiple Item Orders
ORM-D / LTD QTY Products
Shipping Charges & Additional Fees
Please note: Final totals for orders containing drop ship and special order items will be calculated by a Customer Service Rep. You will then be contacted via phone or email with final order costs.
For orders Over $500.00 please CALL for shipping costs.